Terms and Conditions
The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.
- Legal Notice
All notices from Count On Tools, Inc. to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to Count On Tools, Inc. shall be made either by e-mail, sent to the address we provide on our Web site, or first class mail to our address at:
Delivery shall be deemed to have been made by You to Count On Tools, Inc. five (5) days after the date sent.
All content appearing on this Web site is the property of:
Count On Tools, Inc.
Copyright © 2012-2017 Count On Tools, Inc. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2012-2017 Count On Tools, Inc. All rights reserved.
All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Count On Tools, Inc.. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Count On Tools, Inc. or any third party, except as expressly granted herein.
- Use Of Site
This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Count On Tools, Inc. and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Count On Tools, Inc. believes that customer conduct violates applicable law or is harmful to the interests of Count On Tools, Inc. and its subsidiaries.
- Shipping & Delivery
Shipping charges to all contiguous U.S. destinations are determined by the total dollar value of merchandise ordered. Your location within the U.S. does not matter -- all contiguous U.S. destinations are the same low rates.
We make every effort to ship your order within 24-48 hours after receiving. All orders will be shipped during the normal business week, Monday thru Friday. Our preferred carrier is UPS or FedEx. All tracking information from UPS or FedEx should be available on your shipping confirmation from Count On Tools, Inc. Please note that orders can be sent to post office boxes and/or APO/FPO addresses using USPS services.
Any items that are on backorder will be shipped as soon as they become available. In most cases, we can get the items within 4-6 weeks (or more) of your order. Each customer has the option of receiving a partial shipment if some items on your order are not in stock. In this case, the customer is responsible for any extra shipping charges that will apply.
All international orders will be charged regular shipping fees as provided by the carriers. You may select either standard or expedited shipping options for your order when completing the checkout process. Once your order has been received by our customer service department, we will calculate estimated shipping charges based on your provide address and send them to you by email/phone. You must then acknowledge the shipping costs before we process your order for shipment.
Please note: The order confirmation email received after you place your order online will not reflect final shipping charges to be estimated by customer service, it is just a copy of the online order for reference. Final shipping charges will be reflected on the invoice you receive after your order had been processed and shipped.
Our preferred carrier is UPS or FedEx. All tracking information from UPS or FedEx should be available on your shipping confirmation from Count On Tools, Inc.. USPS (mail) is another, more economical shipping option for international orders. Please note, however, mail shipments are NOT insurable and therefore you must accept Full Responsibility for this method. However, keep in mind we do ship our merchandise very securely and rarely experience any problems.
Any extra charges by Customs, Duties, or Taxes are to be paid by the customer after shipment. Count On Tools, Inc. will not be held responsible or liable for any problems that result at your local customs office. No refunds will be given for items that are seized at your local customs office. Count On Tools, Inc. will not be held liable for any customs duties or taxes that arise from your local customs office.
Count On Tools, Inc. will also not be held responsible for any additional fee the local carrier in your country may charge. Our international shipping prices reflect the base shipping charge not including customs duties, taxes and country specific fees. Our fees ONLY reflect the cost for us to ship your order to your country. If you refuse to pay your local duty or tax and the carrier bills PB Swiss Tools Online for the unpaid charges, we will re-charge you for the applicable amount. Failure to pay customs duties and taxes may also jeopardize or terminate your ability to place future orders. If you are unsure of your country's import policies, please check with them before ordering. No refunds will be given for items that are destroyed by the carrier for non-delivery.
Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Count On Tools, Inc. is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.
- Sales Tax
All taxes are based on State, and Federal laws and requirements. Taxes are therefore applied in certain areas based on these laws and requirements. Taxes are applicable only in the state of Georgia by State and County tax areas. Shipping and Handling taxes are applicable if the items you purchase are taxable.
All PB Swiss Tools products have an unlimited lifetime guarantee. If an item is broken or is not in working condition after normal wear and tear usage, then it can be returned for a replacement part. In some cases, an exact replacement part may not be available due to design changes or discontinued items. In this case, a customer support representative will contact you with options for completing the warranty return process.
Upon receipt, your return will be evaluated and items that fall within PB’s warranty will be replaced. Please allow 2 to 8 weeks for processing and replacement. To ensure your return reaches us and that we have all information needed to warranty your items, please provide the following:
WARRANTY REPLACEMENT FORM
You may download this form here.
Please fill out this form completely and print two copies. One copy should be returned with the warranty tool shipment, the other is for your personal records. Please type into the form when possible for legibility. Tools accompanied with incomplete, illegible, or unsigned forms will not be processed.
All warranty related returns are subject to a standard Processing and Handling fee (P&H fee). This fee covers all costs of processing customer’s warranty items with replacement items from the factory in Switzerland. The P&H fee will be determined by the overall number items to be replaced. Please use the information below to determine your estimated costs for Processing and Handling:
- $5.00 Flat Fee P&H – covers replacement of up to 5 tools.
- $0.50 charge for each additional tool over 5 items.
This fee will be automatically charged to your account when the warranty return is processed. If you do not have an account with our company or have not purchased from us in the past, a customer service representative will contact you to process the return. Once the P&H fee has been paid, the replacement tools will be released for shipment.
Return shipment of warranty items is complimentary via US Mail in the domestic United States. (See International Warranty Returns section below for non-domestic US or international returns.) Count On Tools strives to provide the safest and most economical packaging and shipping methods for our Warranty Return Services. Customers can also opt for expedited shipping services by providing a UPS or FedEx account number; however, standard P&H fees still apply. Customers can also opt to have the items processed and returned with an outstanding order or shipment; however, standard P&H fees still apply.
INTERNATIONAL WARRANTY RETURNS (outside US)
Any International Warranty Return will be subject to the standard P&H fees plus any additional shipping charges. Count On Tools strives to provide the safest and most economical packaging and shipping methods for our Warranty Return Services. Customers will be contacted by a customer service representative to notify them of these charges before the tools are replaced.
For warranty return, please send defective items to:
Count On Tools, Inc.
Attn: PB Warranty Return
2481 Hilton Drive - Suite 3
Gainesville, GA 30501-6123
Count On Tools encourages you to insure the package for the replacement value of the tools.
We are not responsible for products that do not make it to us.
Any returned items that are not processed within 30 days of being received will be discarded. Count On Tools is also not responsible for returning items received but not processed (for any reason). This new policy does not cover defective returns/replacements, only warranty claims.
- Return Policy
You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). Count On Tools, Inc. reserves the right to change its payment procedures at any time without prior notice to you.
For return and/or refunds are acceptable under the following conditions:
- Authorization from Count On Tools is required prior to any return.
- All returns must be clearly marked with a return authorization number and a copy of the original invoice/packing slip to ensure proper credit. Items that are given as gifts and wished to be returned please include a copy of the original invoice.
- All returns and/or refunds must be made within 30 days of order date on invoice.
- All items returned must be in new conditions without signs of use and/or personal inflicted damages besides the normal wear and tear of correct usage.
- All returns of saleable products are subject to a 25% restocking fee.
- All returns shipping charges are at the cost of the customer, and can be insured if desired.
Any item that is deemed defective should be returned to us immediately for exchange or refund if necessary. (Please include along with the item a note describing the defect and/or the causes) All items have a lifetime guarantee. If a item is broken or is not possible for use after normal wear and tear usage, then it can be returned for a replacement part. Please see lifetime guarantee section for full details on these subjects.
Count On Tools processes all refunds to the credit card used to make your purchase. Please allow 14 days from receipt of the returned merchandise for the processing of your credit. For Refunds, please contact Customer Service during normal business hours. Any refunds for discounts, gift certificates, or any such device will only be allowed as a online store credit. All administration and control of this type of refund will be under the discretion of the store's management.
For Returns, please send items to:
Count On Tools, Inc.
Attn: PB Returns
2481 Hilton Drive - Suite 3
Gainesville, GA 30501
- Store Hours
Customer service is available as defined on the Contact Us page of this Web site.
Count On Tools, Inc. and its affiliates attempt to be as accurate as possible. However, Count On Tools, Inc. does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Count On Tools, Inc. itself is not as described, your sole remedy is to return it in unused condition.
PICTURE INTERPRETATION POLICY
The item shown in the picture may not be the same as the product you receive. General pictures are used to depict a series of products. Some items in that series may contain different styles (screw types, colors, material, handles, etc.) of the product series. If you are in question about whether the picture shown for a particular item is the product you intend to purchase, feel free to contact our Customer Support department at 1.800.880.7007 or firstname.lastname@example.org.
VOID WHERE PROHIBITED:
Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Count On Tools, Inc. and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.
GOVERNING LAW: In the event of litigation both parties agree that the Law of the State of business registration of Count On Tools, Inc. shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.
MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and Count On Tools, Inc. with respect to this Web site. The Terms and Conditions supercede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Count On Tools, Inc. with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Count On Tools, Inc.. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.